Item selection is one of the most important features of a promotional product store. Branders.com has a wide array of options in all the item-selection categories we rank for. It also offers all the imprinting methods we look for. On top of all that, Branders.com offers an online graphic design studio to help customers create artwork or a logo. It really is a one-stop shop for promotional product stores.
Branders.com offers all of the standard product types we expect from a good promotional products retailer. It has one of the most extensive product selections around that includes more than just typical promo items. The upscale items range from customized watches to branded fondue pots, and there is also a good selection of inexpensive items such as luggage tags, matches and flashlights.
When you place your first order of $500 or more, you are eligible for $50 off, which is a great discount – although it will mostly only cover the set-up fees, so keep that in mind. Branders doesn't offer flashy sales and promotions on its website. Instead, it aims to offer consistently competitive prices. According to the company, this is because it does not believe in playing "marketing games." This is an approach we can respect, and browsing the site confirms that the company does offer fair prices.
In addition to its no-frills approach to sales, Branders backs up its commitment to low prices with a price-matching guarantee. If you find a lower price on a similar product elsewhere, Branders will match the price and also offer a bonus of 100 free coffee mugs bearing your logo.
While Branders.com is competitive in terms of item pricing, the set-up charge is inflated. It currently charges $40, which is about average, but for a company that prides itself on being an industry price leader.
Thanks to conscientious design that allows visitors to browse products and "window shop," navigating the site is a breeze. The site itself looks clean, modern and is easy to use. There are customer reviews, and you can order free sample products to evaluate a promotional product before you place an order.
The company does not offer one-day turnarounds, but it does offer rush service, so unless you need your products immediately, this should not be a problem. Branders has an excellent guarantee that covers price, shipping speed and quality, so if you have any problems with your order, you can return it for a full refund within 30 days. If you see the items for less somewhere else, the company will refund you the difference if you already placed an order, or match the price if you have yet to order. This is one of the best guarantees we have seen, which makes this company a great option for promotional products.
Branders provides an excellent resource to small business owners looking to promote their companies, and it has a superb help section complete with informative articles. Branders provides solid customer support and makes it easy to contact a representative during business hours via telephone. Sending an email with any questions is also an option, and the help staff is quick to respond.
The only potential hang-up a visitor might have with Branders is the fact that it doesn't offer 24-hour turnaround times on orders. But given the rush options, straightforward website and excellent stock of items, we think that Branders.com has something to offer any businessperson who is serious about getting the name of their business out there.
Branders.com has a great website, a wonderful item selection and an unrivalled warranty.
The high set-up costs and lack of one-day turnarounds leaves the company short in some areas.
Branders has a huge inventory and solid customization options that make the site worthy of serious consideration for any firm, large or small.