As the company's name and URL suggest, National Pen (pens.com) is a promotional product store that focuses mainly on pens and office supplies. As such, it offers the most expansive selection of pens of any company on our side-by-side comparison. The flip side of that strength is that it is a bit sparse in its selection of anything that isn't connected to pens or stationary.
As the website promises, the company carries thousands of promotional products, including items it manufactures and those from nationally recognized brands like BIC. The company just might have the largest possible selection of promotional products, but it seems like some items in the paper catalog do not appear online.
National Pen designed its website with easy navigation in mind. The site looks fairly basic, but in terms of functionality, we can't complain.
It's easy to order a catalogue if you prefer to browse for products on paper, and you may even see additional items there. You can also order sample products of any items you see on the website, but higher-end products may require a deposit.
Given the popularity of promo goods, we'd have appreciated a customer review feature on National Pen's site, particularly given the fact that the company manufactures its own products. Generally speaking, however, it's not hard to find customers that are satisfied with National Pen elsewhere online.
One of the biggest drawbacks with National Pen is the company's inability to do one-day turnaround jobs. It seems as though many of the printing and processing plants are out of the country, which is most likely why this option is unavailable. Even so, the company does offer rush order options, and the standard order processing time is only a week. Assuming you don't need your order immediately, this is not a huge drawback, particularly considering that the company offers a one-year guarantee on your orders and has one of the lowest set-up fees in the industry.
National Pen is an overall solid promotional products company that will continue to grow. In the future, we wouldn't be surprised to see it increase its reach within the industry. While the company does not offer one-day rush orders or post customer reviews on its website, it more than makes up for these shortcomings with a one-year guarantee and the lowest set-up fees around. Regardless of scale and your firm's individual needs, National Pen has some of the most promising promotional products.
National Pen has an excellent selection of pens and stationary and good selection in other categories.
The site does not offer customer reviews or one-day turnarounds.
If you don't need something within a day, National Pen is a great company to do business with.