In the world of promotional product stores, there is no shortage of candidates that are willing to take your money in exchange for schwag brandishing your company's logo or artwork. However, in order to rank in the top tier of promotional retailers, a company needs a wide selection, a website that is worthy of the times we live in and great customer service. Quality Logo Products has all these ingredients and earns our TopTenREVIEWS Bronze award for logoed products.
What really sets Quality Logo Products apart from the rest of the pack is its commitment to customer satisfaction. When we reached out to the company, we weren't greeted by a listless call center employee reading from a script. Instead, we spoke at length with a high-level manager who was not only friendly and informative, but also clearly has a passion for this industry. It's obvious that the enthusiasm we encountered is the driving force behind Quality Logo Products, and the result is top-notch products, quality service and an attention to detail that is absent from so many companies today.
Quality Logo Products offers all the printing services we've come to expect from any promotional product service worth its salt. Embroidery, screen-printing, photo printing and engraving are all present and, based on the samples we received, are of excellent quality. This stems from the fact that Quality Logo Products picks its suppliers with great care and periodically does its own quality-control tests for the most popular products it sells. This is the attention to detail that sets the company above so many other promotional product services.
If by chance your company or product doesn't have an official logo or artwork, Quality Design Logos will work with you to design branding to be varnished on whatever you order. They are quite accommodating in that regard.
Item selection is another area that is difficult to judge in the promotional product industry because many of the promo merchandise firms buy from the same (or similar) suppliers. Any company you go to can sell you T-shirts, pens, hats, stress balls, koozies and any number of trinkets, falderal and schwag with your artwork on it. So it's really the intangibles that make the difference in this category. And it all comes down to caring.
How many times have you gotten a pen or a keychain from a booth at a trade show or a county fair that just ended up in a drawer or worse, in the trash? Quality Logo Products does its best to ensure that your promotional merchandise doesn't share that fate. If you want to order 500 stress balls, Quality Logo Products wants those stress balls to be used by whoever ends up owning them. If you order T-shirts, they want those shirts to actually be worn more than once or twice. The result is high quality products that are bright, durable and won't be resigned to yard sales or rubbish bins as soon as they leave your sight.
If there is one area in which we feel that Quality Logo Products could use some work, it is website design. This is not a fault that is unique to Quality Logo Products; rather, it seems to permeate the entire promo merchandise industry. We're willing to cut the company some slack on this matter, but a sleek, modern web interface can catapult a service from simply being better than the rest into something truly exceptional.
That said, Quality Logo Products has all the website features we rank for in this category. Item proofs, sample orders and customer reviews are all present and easy to find. All these features show the same care that Quality Logo Products shows in its operation as a whole.
Quality Logo Products offers rush orders, so you can be sure that any orders you place will meet your expectations and arrive on time. Quality Logo will match competitors' prices in accordance with its low-price guarantee. In the event that its production schedule is interrupted, the company will pay for expedited shipping to make sure it meets your deadline.
Quality Logo Products knows that its customers are actual people. The company offers every type of customer support we look for. Phone, email and live chat are all easily accessible on its website. The company does have a return policy, but there are some strings attached. However, you shouldn't get to a place where you need to return anything because of the care they take to make sure they get it right the first time. If you do, the company handles those incidents on a case-by-case basis.
At the end of the day, what sets Quality Logo Products apart from the rest of the promotional merchandise industry is that the people who work there care. That may sound cliché, but it's true. They don't take your business for granted and they want the products you buy from them to succeed in leaving a lasting impression of your company. That desire that drives everything they do. And it shows.
The item selection, quality of items and printing and customer support are all excellent.
The website design could handle a redesign.
The staff at Quality Logo Products is quite passionate about what they do. This passion is evident in their attention to detail and customer satisfaction. The result is an excellent promotional product store.